Refund policy

Refund Policy

At Saybeam, we want you to be completely satisfied with your purchase. We offer a hassle-free refund policy as detailed below.

30-Day Refund Window

You may request a refund within 30 days from the date of purchase. After 30 days, refund requests will not be accepted.

Refund Conditions

To be eligible for a refund, your item must meet the following conditions:

  • The item must be unused and in its original condition.
  • All original packaging and accessories must be included.
  • The item must not show signs of wear, damage, or misuse.
  • The product must not have been altered or customized.

Refund Process

To initiate a refund, please follow these steps:

  1. Contact our support team at supportsaybeam@gmail.com with your order number and reason for the refund.
  2. Our team will review your request and provide return shipping instructions within 24-48 hours.
  3. Ship the item back to us using the provided return label or address.
  4. Once we receive and inspect your return, we will process your refund within 5-7 business days.
  5. Refunds will be issued to the original payment method.

Refund Exceptions

The following items are non-refundable:

  • Items purchased on clearance or final sale.
  • Custom or personalized products.
  • Items damaged by the customer or due to improper handling.
  • Products with evidence of use or wear.
  • Items without original packaging or accessories.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product. In cases of defects or our mistakes, we will cover return shipping.

Questions?

If you have any questions about our refund policy, please reach out to supportsaybeam@gmail.com, and we will be happy to assist you.